Bookings
Changes, cancellations, provider issues, and refunds.
Wallet & payments
Funding, payment status, withdrawals, and transaction help.
Account & security
Sign-in, password recovery, privacy, and compromised accounts.
Safety
Report urgent marketplace, content, or personal-safety concerns.
Contact us
Email support@vlossom.app. We aim to respond within two business days. Safety incidents and account-compromise reports are prioritised.
You can also use the in-app Help & Support area. For objectionable messages or users, use the in-app report and block actions so the relevant context reaches the moderation team.
Privacy and account requests
For data access or correction, email privacy@vlossom.app. Account deletion is available in-app, with full instructions on the account deletion page.