Account & Security

If you've forgotten your password:

1. Go to the login page
2. Click "Forgot password?"
3. Enter your email address
4. Check your email for the reset link
5. Click the link and enter a new password

Reset links expire after 1 hour for security.

To change your password while logged in:

1. Go to Profile Settings
2. Scroll to the Security section
3. Click "Change password"
4. Enter your current password
5. Enter and confirm your new password
6. Save changes

Use a strong password with at least 8 characters, including numbers and symbols.

The launch-safe account flow currently supports:

• Email verification for password resets
• Strong password requirements for account access

Authenticator-app 2FA and passkey wallet access are not enabled yet. Use a unique password and never share a reset link.

To permanently delete your account:

1. Go to Profile Settings
2. Scroll to the Danger Zone section
3. Click "Delete account"
4. Type DELETE to confirm
5. Your account will be permanently removed

Warning: This action cannot be undone. Active bookings and a remaining wallet balance must be resolved before deletion can proceed.

If you notice unauthorized activity:

1. Change your password immediately
2. Check for any unauthorized bookings or transactions
3. Review your connected accounts in settings
4. Contact our support team

We take security seriously and will help you secure your account.