Bookings & Appointments

Booking an appointment on Vlossom is easy:

1. Find a stylist - Browse our directory or search for specific services
2. Select services - Choose the services you want from their menu
3. Pick a date and time - Select from available slots on their calendar
4. Add payment - Your payment is held securely in escrow until service completion
5. Confirm booking - Review details and confirm your appointment

You'll receive a confirmation notification and email with your booking details.

Vlossom currently uses a simple escrow v1 launch policy:

• Paid booking: Any locked payment is refunded in full when the booking is cancelled
• Unpaid booking: No transfer is required

Partial cancellation fees are not enabled until the escrow contract can safely split funds.

Direct booking rescheduling is not enabled in this release. Cancel the existing booking, then create a new booking from the stylist's current availability.

Any locked payment on the cancelled booking follows the full-refund policy above.

If your stylist cancels your appointment:

• You'll receive an immediate notification
• Your payment will be fully refunded to your wallet
• We'll suggest alternative stylists with similar availability

We take cancellations seriously - stylists with frequent cancellations may face account restrictions.

After your appointment, you'll need to confirm the service was completed:

1. You'll receive a notification after your scheduled appointment time
2. Open the booking and tap Confirm Service
3. Optionally add a tip for your stylist
4. Your payment will be released from escrow to the stylist

If you don't confirm within 24 hours, the booking is automatically settled and the payment release is retried until recorded.

If something went wrong with your appointment:

1. Go to the booking in My Bookings
2. Tap Report Issue
3. Select the type of problem
4. Provide details and any photos if relevant
5. Submit the report

Our team will review your report within 24 hours and work to resolve the issue.

If you can't resolve an issue directly with your stylist, you can file a dispute:

• Your payment will be held in escrow until resolved
• Both parties can submit evidence
• Our team reviews and makes a fair decision
• Resolution typically happens within 24-48 hours

Escrow v1 supports either a full customer refund or release of the full payment to the stylist. Split outcomes are disabled.

If your stylist fails to show up for your appointment:

1. Wait 15 minutes past the scheduled time
2. Try to contact the stylist through the app
3. If there is no response, report the issue through the booking or support
4. Support will review the evidence before resolving the payment

No-shows are taken very seriously and may result in stylist account suspension.